Customer Service
Improving Virtual Customer Service – Orange
PURPOSE In this activity we will explore the preferences of our ORANGE customers so that we can easi...
Continue Reading
Certified Facilitators
Membership Resources
Membership Resources
Featured Resource
Full Resource
Cultivating Colors through Recognition
PURPOSE In this activity we will explore the preferences of each color with regard to recognition, so that teams can continue to cultivate a culture of appreciation and deliver the type of recognition and rewards others want and need to feel valued. MATERIALS Reward and Recognition by Color Reference Guide Flip-chart paper and markers Sample […]
Employee Development
Work-Life Balance
PURPOSE This activity is designed to be a self-reflection and personal evaluation exercise with the ...
Continue ReadingCustomer Service
Improving Virtual Customer Service – Let’s Go
PURPOSE In this activity, participants will practice customer service using a customer’s Primary C...
Continue ReadingEmployee Development
Real Colors and Communication Patterns
PURPOSE This activity explores the patterns of communication expressed by each of the four Real Co...
Continue ReadingCustomer Service
Improving Virtual Customer Service – Green
PURPOSE In this activity we will explore the preferences of our GREEN customers so that we can easil...
Continue ReadingEducation
Real Colors and Social Distancing
PURPOSE In this activity, participants will explore how temperament determines an individual’s res...
Continue ReadingCustomer Service
Improving Virtual Customer Service – Gold
PURPOSE In this activity we will explore the preferences of our GOLD customers so that we can easily...
Continue ReadingEducation
Real Colors Virtual Communication
PURPOSE In this activity participants will explore the similarities and differences of how each of t...
Continue ReadingCustomer Service
Improving Virtual Customer Service – Blue
PURPOSE In this activity we will explore the preferences of our BLUE customers so that we can easily...
Continue ReadingEducation
Virtual Meetings
PURPOSE In this activity participants will explore meeting techniques that fit with the leadership s...
Continue ReadingEmployee Development
Proper Recognition Pays Big Dividends
PURPOSE Frequent and appropriate recognition increases morale and productivity, which has a substant...
Continue Reading