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Cultivating Colors through Recognition

PURPOSE In this activity we will explore the preferences of each color with regard to recognition, so that teams can continue to cultivate a culture of appreciation and deliver the type of recognition and rewards others want and need to feel valued. MATERIALS Reward and Recognition by Color Reference Guide Flip-chart paper and markers Sample […]

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Improving Virtual Customer Service – Orange

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Work-Life Balance

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Improving Virtual Customer Service – Orange

PURPOSE In this activity we will explore the preferences of our ORANGE customers so that we can easi...

Work-Life Balance

PURPOSE This activity is designed to be a self-reflection and personal evaluation exercise with the ...

Improving Virtual Customer Service – Let’s Go

PURPOSE In this activity, participants will practice customer service using a customer’s Primary C...

Real Colors and Communication Patterns

PURPOSE  This activity explores the patterns of communication expressed by each of the four Real Co...

Improving Virtual Customer Service – Green

PURPOSE In this activity we will explore the preferences of our GREEN customers so that we can easil...

Real Colors and Social Distancing

PURPOSE In this activity, participants will explore how temperament determines an individual’s res...

Improving Virtual Customer Service – Gold

PURPOSE In this activity we will explore the preferences of our GOLD customers so that we can easily...

Real Colors Virtual Communication

PURPOSE In this activity participants will explore the similarities and differences of how each of t...

Improving Virtual Customer Service – Blue

PURPOSE In this activity we will explore the preferences of our BLUE customers so that we can easily...

Virtual Meetings

PURPOSE In this activity participants will explore meeting techniques that fit with the leadership s...

Proper Recognition Pays Big Dividends

PURPOSE Frequent and appropriate recognition increases morale and productivity, which has a substant...

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